Frequently asked questions

Before you book

Are there supplements on prices set?

No, prices listed on our website are final prices and no additional cost.

How do I have to pay for transfers?

Perform your payment to our driver on the day of your arrival, you can make your payment in cash or by Visa / MasterCard.

Is it safe to pay via Internet?

Absolutely. Our payment server is supported by a prestigious financial institution, which guarantees complete security of your payments over the Internet.

Will I receive any proof of my reservation?

Yes, we will send you an email with your booking details and a password to our system, allowing you to make changes or cancellations. It is important that you keep this email and bring this form on arrival at the airport.

When you arrive at the airport

What happens if my flight is delayed?

Do not worry. Our staff at the airport and checked our booking arrival times of flights. There are no charges pending the flight delay.

Where will I find the driver at the airport in Palma?

In the Meeting Point in the arrival lounge of the airport of Palma de Mallorca. Gate C.

What do I have to do if I can not find the driver?

In the unlikely event you can not find our driver and it will not be cited in the Meeting Point by public address system. contact our reservation center by calling (+34) 647 092 712

What I have to do if your luggage is lost?

If you can, send someone to alert the driver to be waiting. If you can not pairing anyone, please contact our emergency center, by calling (+34) 647 092 712

Do we have to walk far to get to our car?

No, for transport vehicles are parked in the parking lot exclusively for carriers next to the arrivals lounge.

What are the vehicles used? Reliable?

MPT work to provide the best service, therefore, our carefully selected suppliers allows us to offer modern vehicles equipped with all legally required safety elements and subjected to careful maintenance and operated by professional drivers perfectly uniform


How I can organize my move back?

You can hire your transfer back the Internet from our website 24 hours in advance. You can also call our central reservations and directly hire its transfer to an operator. Tel (+34) 647 092 712

What if I have the details of my return before I travel?

You can book independently or transfers from the airport. Reserve transfer back when you know the data. But remember within 24 hours in advance. You can reserve from our website ( or by calling the reservation center. Tel (+34) 647 092 712

If I have booked the shuttle goes out, I have to confirm?

If the data being transferred output are unchanged, it is necessary to confirm. In the event that undergo changes during their stay, report at the earliest opportunity to our booking through our website or by calling our reservation center. Tel (+34) 647 092 712

I'll find cheaper transportation?

Cheaper, maybe. Worse, too. Best at all. We guarantee a quality service, as we use without sparing the best physical and human assets. The choice is yours.

If I cancel my transfer I get back the money?

If you cancel the transfer within 48 hours of arrival , we refound you 100% of payment. • If you cancel the transfer within 48 hours and 24 hours before arrival, we refound you 50% of payment. • If you cancel the shipment after 24 HOURS prior to arrival , we refound you 0% of payment.